When 911 operators pick up an emergency call, they have no idea who they’ll be talking to or how dire the emergency is, and yet they have to stay calm no matter what the circumstance.
So when one Texas mom was working an overnight shift as an emergency 911 dispatcher, she was horrified when she picked up the phone and heard her own teen daughter’s voice on the other line but had to stay calm to save her and the rest of her family.
Layla Wray’s 14-year-old daughter quickly explained that a fire had started on the back porch of the family’s home and it started to spread towards the rest of the house. Despite her children and husband being in danger, Wray explained that she was able to stay calm because of her experience as a 911 operator.
Wray managed to stay in emergency operator mode the entire time except when her kids started fighting. “They were bickering and all of I sudden I was like, ‘look, we don’t have time for that, we have other things going on. I need to know what’s happening there, not what y’all little squabble is right now.’”
Thanks to Wray’s help the entire family and all of their dogs managed to get out safely, but unfortunately, by the time the fire department got to the home, the entire house was in flames and had burned to the ground by the time it was put out.
Watch the entire video below to see how this amazing 911 operator handled the stressful situation.
Can you believe the 911 operator picked up her own daughter’s emergency call? Let us know what you think in the comments below and please SHARE this with friends on Facebook.
[Featured image: NBC]
911 Operator Answers Call From Daughter After Home Caught Fire is an article from: LifeDaily