A trip to a crowded, busy store can get the best of anyone, but when this mom went to her local Apple store with her son James, she got a pleasant surprise by an incredibly patient and understanding employee.
When LynMarie Rink arrived at the Apple store with her son James, who has been born with Down Syndrome and was also diagnosed with Autism, she hoped to simply replace their broken iPad, which had become a tool to help James communicate and a learning device.
Yet as she looked at the selection, something caught her son’s eye.
“He took off running full speed out the door. The problem was he wasn’t at the door, but at the clear glass wall. He slammed into the wall full force which knocked him over,” Rink wrote in her post to Facebook. “The entire store gasped as they heard the sound of James’ head hitting the glass and then the floor.”
While everyone in the store stared at James, one employee came over and sat with them to see how he could help.
“Your awesome employee sat with James on the floor of the store and set up the new iPad. There are no words to accurately describe how grateful I am that he took the time to ‘meet us right where we were.’ He didn’t have to sit down on the floor with us. He could have easily waited for us to stand. Could have easily waited for us to come back another day. But he hung out with us in the midst of our pain.”
After Facebook friends helped Rink find the amazing employee named Andrew who changed her and her son’s day, he responded by letting her know how much they had affected his day. “Hey Lynn, I want to say thank you so much for those kind words! I began working at Apple in hopes of having fulfilling moments like this,” Andrew wrote. “Post Apple my hopes are to work within the realm of youth counseling. Thanks again for making my day!”
Read the rest of Rink’s post to Facebook here.
Can you believe how well this Apple employee handled the situation? Let us know what you think in the comments below, and please SHARE this incredible story on Facebook.
[Featured image credit: Facebook/LynnMarie]